Frequently Asked Questions
Are the toques that you sell made from used hockey socks?
No. All of the toques that we sell are made from new hockey sock material to ensure total quality control as well as product consistency (colour, size, etc.)
How could a hockey sock feel as comfortable as a regular toque?
Our hockey sock toques consist of a cotton x polyester mix giving you a soft and stretchy toque that hugs your head. They are warmer and more durable than most toques and you would never know they're made out of hockey sock material unless we told you.
How do you give the toques to homeless Canadians?
All of our toques that we give go to our partnered Canadian non-profits who efficiently deliver the toques to homeless Canadians who need them most. We also occasionally hand deliver our toques within the GTHA.
View our Partner page for more information.
How do I donate my hockey socks?
Contact us if you would like to donate your hockey socks and we will provide you with our shipping address. View our Shipping Policy for more information.
If you live within the GTHA (Greater Toronto or Hamilton Area) you can drop off your hockey socks at one of our multiple designated collection points. We will provide you with these locations upon delivery request.
Do you make custom toques?
Yes! We make custom toques for orders of 10+ toques. We often make custom toques for hockey teams with your team colours and embroidered numbers. Contact us for pricing and further inquiries.
How can I help give toques?
Help us by purchasing a toque or donating your hockey socks (so we can repurpose them into toques to give). Find out more ways you can help on our Support Us page.
FREE SHIPPING WHEN YOU PURCHASE 2 OR MORE TOQUES. (Not applicable during promotional periods.)
All orders are shipped within 1-2 business days. (This does not apply for custom orders which take approximately 1-2 weeks.)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, preferably in its original packaging.
Toques From The Heart is a social enterprise dedicated to giving a toque to every Canadian experiencing homelessness.
We do this by collecting knit hockey socks and repurposing them into toques.