Contact Us

Ask us anything! Looking for custom toques? Reach using our form here.


Phone: (905)-520-6411

Social: @toquesfromtheheart


We operate out of the (GTHA) Greater Toronto and Hamilton Area and we donate Canada wide!


Our customers frequently asked questions!

Scroll down to view FAQ:

View Homelessness FAQ


Our customers frequently asked questions!

What is a toque?

A winter hat, beanie, tobbogan, it's all the same! But here in Canada we call it a toque. A piece of knitted headwear designed to provide warmth in cold weather.

Where do you donate your toques?

We work with over 50 giving partners across the country to distribute our donated toques and scarves. Our giving partners are made up of incredible non-profits, charities, and individuals across the country with the same mission as us, to help Canadians stay warm. View some our incredible partners below:








View our full list of giving partners

How can I help?

Purchase a toque: For every toque purchased, we promise to get a toque to a Canadian in need on your behalf.

Spread the word: Sharing our content on social media helps get the word out about TFTH! Feel free to share pictures/videos of your toque and be sure to tag us, @toquesfromtheheart.

How long does shipping take?

Canada: 2-8 Business Days

U.S.A: 2-8 Business Days

International: 5-22 Business Days

View our shipping policy here.

How much does shipping cost?

All orders over $119.99 include free shipping. Shipping rates are subject to location, and are as follows:

Ontario: $10.99

Rest of Canada: $13.99

U.S.A: $11.99

Rest of World: $19.99

View our shipping policy here.

I haven't received my order yet, what should i do?

If it has been over two weeks since you placed your order (Canada & U.S.A), please send an email to info@toquesfromtheheart and we will do everything we can to assist you!

Do you offer custom toques?

Yes! Learn more about our custom toques here. If you're interested you may reach out using the form below:



    Do you offer refunds?

    Yes, we make it easy! You may choose to ship it back to us or donate it yourself to someone in need. Reach out at

    View our full refund policy here.

    What is the warm heads and heart guarantee?

    We promise that our toques will warm the heads and hearts of you and those in need receiving a toque on your behalf. We stand by our comfort and quality.

    If for some reason, within six months of purchasing, you aren't happy with your toque, we will get you a new one no problem.

    How many Canadians experience homelessness?

    Approximately 35,000 Canadians experience homelssness on any given night.

    Sharing What We Have Learned

    Through working with our giving partners, and talking with those experiencing homelessness we have learned so much that we want to share with you. It has been a focus of ours since we started Toques From The Heart to give back as much as we can. With this in mind we wanted to share what we have learned so far with you and answer many questions that we have asked on our journey.

    What are the main causes of homelessness?

    There are so many different factors that contribute to the issue of homelessness and no one individual story is the same. Root causes that come up more often are battles with mental health, addiction, unacceptance in their household as a member of the LGBTQ+ community, loss of employment, and not graduating high school. It may also be a combination of any of these. One of the most important things to understand is that each person's background is unique, even though they could stem from the same root cause.


    Why do we say "Canadians experiencing homelessness"?

    We always try to address those who are part of this community with the utmost respect for their situation. This comes with the understanding that labelling them as homeless is stating that it is a situation that they cannot get out of and it is their whole identity. We know that Canadians that are experiencing homelessness, regardless of how long they have been in that situation, are capable of escaping it and it does not define them as a whole. 


    What does someone who is experiencing homelessness need?

    The individual needs of those experiencing homelessness change from person to person and it can even vary by the day. An important step in helping those in need is communication and understanding what they could need to help their current situation or their future situation. Even if they do not have a place to live they might not want to go to a shelter due to past experiences or personal preferences. Without proper communication you may be addressing an issue that is not their top priority at the time, ignoring their personal preference and choice.


    What is the most common misconception when it comes to homelessness?

    The most common misconception that surrounds this group of at risk people is that they are lazy and do not want to work. From having conversations with those experiencing homelessness, and the nonprofits/ charities that we are partnered with, we know that this could not be farther from the truth. As we talked about earlier in the FAQ, there are so many different reasons for someone to be in this situation. Even one of those factors would make it difficult to work. Combining that with other factors and the fact that they do not have a permanent home to go to makes employment very difficult to sustain. It is also not from a lack of trying, as many people who are experiencing homelessness have jobs but are not generating enough money to afford rising living expenses. 


    Is it okay to record those who are experiencing homelessness if I want to do my own donations?

    When working with anyone, you would always ask for their permission to record them. This does not change if the person does not currently have a home, even if you are trying to do something good. You always need to ask permission and explain what you are doing in order to respect the dignity and personal choice of whether they want to be on camera or not. We are living in a crazy world of social media where everything is being shared. When doing something like this, it is important to remember what you are doing it for and make sure everyone involved is comfortable and knows what is going on and you are not breaching the trust of anyone involved.


    What are some ways I can help those who are experiencing homelessness?

    At Toques From The Heart we are providing a way for you to help address one issue that Canadian's experiencing homelessness have, and that is not having access to warm winter clothing. If you want to learn about more ways to help, you can sign up for our newsletter and receive our "Top 5 Ways To Help Those Experiencing Homelessness" PDF that can be found at the bottom of our home page.


    Buy a Toque = Give a Toque

    Our buy a toque give a toque initiative is our way of directly giving back. With your help and every purchase we are able to donate a new toque to someone who needs it the most.