FAQ

You've got questions, we have answers!

 

MISSION 

Where do you donate your toques?
We work with approximately 25 giving partners across the country to distribute our donated toques and scarves. Our giving partners are made up of incredible non-profits, charities, and individuals across the country with the same mission as us, to help Canadians stay warm.
 
Which toques get donated?
We have crafted a special "Giving Toque" that is extremely warm, comfortable and durable. We focused on creating a quality, long-lasting toque for Canadians experiencing homelessness, so that we can all stay warm together.
 
What do hockey socks have to do with anything?
Toques From The Heart was started on a simple concept- repurposing gently used hockey socks into toques to help Canadians experiencing homelessness stay warm. We always want to stick to our roots, so we continue to find innovative ways to utilize Canadian’s used hockey socks. We are currently accepting and repurposing gently-used hockey socks into scarves, as we continue to strive for our ultimate goal- To provide warm clothing to all 35,000 Canadians experiencing homelessness on any given night. Learn more about Our Story.
 
How can I help?
Every toque purchased means a toque is donated. With your purchase, we promise to get a toque to a Canadian experiencing homelessness on your behalf. Alternatively, spreading the word about Toques From The Heart on social media and in your community continues to grow our community and raise awareness for homeless Canadians.
 

SHIPPING 

How long does shipping take?
Canada: 2-8 Business Days
U.S.A: 2-4 Business Days
International: 5-22 Business Days 
 
How much does shipping cost?
All orders over $100 include free shipping. Shipping rates are subject to location, and are as follows:
Ontario: $8.99
Rest of Canada: $11.99
U.S.A: $11.99
Rest of World: $19.99
 
I haven't received my order yet, what do I do?
If it has been over two weeks since you placed your order (Canada & U.S.A), please send an email to info@toquesfromtheheart and we will do everything we can to assist you!
For more information view our Shipping Policy
 

PRODUCT

What are your toques made of?
Made in Canada, all of our toques are made with slightly different material to give each line a unique feel.
Classic: 100% Acrylic
Merino: 50% Merino Wool, 50% Acrylic
NHL Team Toque: 55% Polyester, 45% cotton
Each and every toque comes with our signature “Stay Warm Together” tag stitched into the back rim, along with a tag or patch stitched on to the front.
 
Are there different sizes of toques?
We only produce a “one size fits all” toque. We have toddlers fitting into our toques, along with adults! We have curated a toque that is able to comfortably stretch to bigger heads, and stay nice and snug on smaller heads.
 
How do I wash my Toque From The Heart?
Machine wash on cold and tumble dry on high.
 

BULK & CUSTOM ORDERS 

Do you offer custom orders?
We do! Learn more about our custom orders here: Custom Toques
 
Do you offer bulk orders?
Yes! We offer discount's for orders in bulk. Send Matt an email at mattcarter@toquesfromtheheart.ca to get more information!

AMBASSADOR PROGRAM

 How do I become an ambassador?
Being an ambassador is the perfect way to give back to your community. Learn more about our ambassador program here: Become An Ambassador